Frequently Asked Questions

Shopping information

How to shop with Megamaster Online
  1. Browse the categories across the top navigation bar of the Megamaster website.
  2. This includes Braais, Fireplaces, Heaters, Accessories and, when applicable, Sale.
  3. Once you’ve found an item you wish to purchase, select the desired size (where applicable) then simply click ‘ADD TO CART’.
  4. You can then continue shopping by closing the pop-up cart or click ‘PROCEED’ to review the items in your cart and to finalise your order.
  5. Once you have finished browsing and have added the items you wish to purchase to your bag, click the ‘CART’ button (located at the top right of the website).
  6. You will be able to review your cart and proceed to checkout.
  7. Fill out your contact information, which will be used for delivery.
  8. Once you have completed your contact information, you can continue to Shipping. Shipping costs will be calculated and indicated on this page.
  9. Thereafter you can select your desired payment method. Then, click ‘complete order’ to fill out the required fields. Current payment methods available are Credit card payment, Mobicred and Bank transfer.

  10. Once your payment is confirmed, you will receive an order confirmation email to the email address supplied.
Can I change or cancel my order?

Once an order is placed and payment is confirmed, the order cannot be changed or cancelled. You may return an order once it has been received by following our Returns process. For further information and conditions, please refer to our Returns Policy.

Delivery Information

When will I receive my parcel?

Depending on where you are situated, delivery times will vary. As a guide, most major destinations will be delivered to within +/- 5 business days from the time of order. Deliveries are done Monday to Friday, between 8 am and 5 pm.

For further information regarding our specific shipping times, costs and conditions, please refer to our Delivery and Shipping Policy.

How do I track my order?

Your order tracking number and a link to the Value Express website can be found in your Shipping Confirmation email. This email will be sent to you when our courier, Value Express have collected your purchased items.

Returns and exchanges

What if I change my mind or my item is faulty?

We are more than willing to assist with any returns and exchanges, to ensure that you are 100% satisfied with your Megamaster product. Please refer to our Returns Policy for further information regarding the options that are available to you.

Online payments

How does Megamaster secure my sensitive information when paying online

Megamaster takes every necessary precaution to ensure your credit card and personal information is kept securely. The Megamaster website has an SSL Certificate which provides immediate security – and the assurance that your data is kept safe at all times.

When making an online payment, your sensitive information is encrypted using industry-standard Secure Sockets Layer (SSL) technology – an encryption method for online security used to secure data that is being transferred from the customers to the website.

Additionally, Megamaster has partnered with a leading South African payment processor, giving you complete peace of mind for a safe and secure online shopping experience.

What forms of payment do you accept?

At this stage, we accept:

  1. Credit cards
  2. Mobicred
  3. Instant EFT
  4. Electronic Fund Transfers from South African Banks. Please note that we will only start processing your order once payment has been verified.
My payment method was not accepted

Payments may be rejected for a number of reasons. Please check the points listed below before contacting our customer service team, to ensure the information you have entered is correct:

  • Correct credit card number has been entered.
  • Correct security number and expiry date have been entered.
  • There are sufficient funds in the relevant account.

If you are still experiencing problems, please try an alternative payment method or contact our friendly Customer Service Team.

I have an order related question not listed here

Please complete our Contact form and one of our friendly online shopping assistants will be in touch to assist you.