Dear Megamaster Team,
I hope you are well.
I previously reported an issue with one of the Megamaster Square Fireplace Toolsets I purchased (Invoice Number: CIN0035232), where the large tong is very stiff to use. You kindly acknowledged my query and mentioned that I would receive feedback, but I have not yet heard back.
Could you please provide me with an update or a proposed solution? I’d greatly appreciate your assistance so that I can enjoy using both toolsets fully.
Thank you for your time and support, and I look forward to your response.
Best regards,
Muhammed Asrif Jogee